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Every Customer has a Voice. We help you listening, Empathizing and taking Actions on them!
Static-A Voice of Customers Program is an advanced and integrated customer survey, market and business research and dynamic research analytics system, with built-in support for all major languages speaking in the world. Yes, we can customize your survey program in any language and in any country where your business has footsteps
At Static-A VOC, we combine everything you need to manage your customer research activities from project setup to world-class multiple analytics and visually rich branded dashboard reporting system
WHY STATIC-A VOICE OF CUSTOMER IS ONE OF THE MOST UNIQUE CUSTOMER FEEDBACK SOLUTION GLOBALLY!
Our world Class Voice of Customer Feedback and Integrated Customer Research System is not only consisting of providing feedback systems on multiple channels and comes with an integrated analytics dashboard system but also includes our Customer Experience specialist consultants where they assess your organizational VOC needs, design, implement, monitor and evaluate your Voice of Customer Objective, Performance, KPIs as well as our CX experts helps you eliminating the data clutters and facilitate you make clear and defined improvement action plan for your organization. Here is what we can do for your Voice of Customer Program:-
- Research Design Consulting Program
- Omni-Channel Program Development with Customized Branding
- Data Visualization
- Real Time Dashboard Reporting
- Feedback Loop Closing System
- Ticket Management
- Sentiment Analysis
- Text Analytics
- Post Data Consulting Program
- Let’s Design your Voice of Customer Program based on your Customized and Personalized Customer Experience Framework and start listening and acting on your customer feedbacks. The only way to gain long term and sustainable customer loyalty and Brand Advocacy!
Our Omni-Channel Voice of Customers Feedback Program execution methodologies are consist of:-
- In Store Kiosk & Feedback Stations Multiple
- Staff Tabs & Customized Digital Device
- Open-Market and On-Site Survey Research with specialist Interviewers
- QR Code based
- Mobile based (Web and App Integrations)
- Web based (Banner/Pop-Ups/Links)
- One-Click Feedback Terminals (Emotions Trend Analytics Systems)
- Call center Integrated Metrics based Survey Solution
- Integrated Link in Your Brand Apps
- Web and Online Feedback System
- Social Media Feedback Analytics System
- SMS Feedback Voices Systems (Local and International Locations in Standard Rates)
Voice of Customer Live Reporting Analytics & Dashboards
Intuitive interface and clickable reports to enable your brands to drill-down information
Customizable & Sophisticated graphical Analysis and multiple options to create business charts
Instant update of Reports with new results
Send automatic alerts by email/SMS and delegate customer voices to your business managers so then they can take quick actions on customer complaints, concerns and expectations and close the customer feedback loop into ultimate satisfaction.
Automatically create tasks and actions for different users in accordance with the results.
Create your own templates for Reports in Excel! Enjoy fully customizable and branded PDF and Excel Reports. Add pictures, logos, use whatever colors, graphs or analytics you need!
Every Customer has a Voice. We help you listening, Empathizing and taking Actions on them!
WHY STATIC-A VOICE OF CUSTOMER PROGRAM!
Our Customer experience surveys allow you to hear the customers’ voice at both the National, regional and location level.
Understand Your Every Customers Every Interaction at their Every Journey!
Excited to learn how we can help improve your customer, employee, product or brands experiences and make you a customer-centric company.
Omni-Channel Web & Mobile based Personalized Voice of Customer Capabilities
Dedicated, Personalized, Customized and Branded Survey app for both Android and iOS based mobile devices
Interviewers can collect data offline and automatically sync with the online platform when they have internet connection.
Let’s Design your Voice of Customer Program based on your Customized and Personalized Customer Experience Framework and start listening and acting on your customer feedbacks. The only way to gain long term and sustainable customer loyalty and Brand Advocacy!
We can run your VOC program through any above mentioned suitable or multiple survey distribution channel as our Voice of Customer program is one of the finest world-class Omni-Channel Customer Feedback System.
“Customer feedback is business oxygen.”
Understand Every Customer, Every Interaction during their Entire Journey with your Brand!
B2C Voice of Customers Programs
Assess and drive customer loyalty at every touch point along the customer journey. Capture and analyze pains and delights, anticipate needs, predict behavior patterns, capture insights and crafts experiences that keep customers keep loving and keep retaining!
B2B Voice of Customers Programs
Build trust with every client and vendor, create life-long relationships by listening and understand business collaborations at all stages. Grow together!
Voice of Employees Programs
Create a culture of listening, designing, empowering your Employees. Listen, act, and engage with your people on productivity, work and create individual and teams satisfaction.
Voice of Products Programs
Develop products that your customers love, understand, use, favor, collect detail product, trends and customer expectation insights to build better products or innovate to meet or exceed customer expectations
Voice of Brand Programs
Build brands that creates legacy. The one’s your customers love, identify and understand your brand audience, capture customer insights on your brand perception to awareness and to campaign management and brand loyalty. Create personalized and branded experiences for their consistent satisfaction and retention with your brand
Use Our Total Customer Journey Analytics to Measure and Improve your Customer Experiences
Excited to know more or start the VOC program? We can help improve your customer, employee, product or brands experiences and make you a customer-centric company