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Manage and motivate your Call Center Agents with Call Center Management Software to create Greater Customer Experiences
Static-A’s Call Center Management software will helps you monitor agent efficiency and view campaign statistics and customer satisfaction metrics, all in same time, with a few simple clicks. Call Center Management software is available in Cloud service and our on premise software service
Empower your call center agents and Measure call center metrics – All in One Window!
You want to create exceptional customer experiences. What can you do to make that happen with the best call center management system? How do you choose the best call center management system for your business needs?
Our Contact Centre tools are the best choice to allow your organization to reach its customer experience goals.
Call centers are now considered the “face” of your company. Managers need to know that every caller receives the best possible service. Our Call Center Suite provides:
- Excellent call center call recording systems
- Advanced capabilities, to record calls between agents and customers
- A cloud-based solution that seamlessly connect agents working globally
- Functionality of automatic call distribution with customizable options
Our Reporting Capabilities and Dashboard:
Manage your call center by utilizing our live real-time reporting dashboards. Our call center dashboard lists the live calls that are taking place in your virtual call center. Calls that are waiting in the queue to talk to your agents are listed as well along with the real-time agent availability status. Analyze the live dashboard to implement the best call center management practices and optimize your call center performance.
Our Call Contact Centre Management & Virtual Help Desk System features:-
The best call center management software that helps you manage the performance of your call center agents.
Call center metrics
All vital and customer satisfaction metrics such as FCR, CSAT, NPS, etc to manage your call center available to you along with the entire history of phone conversations.
Call Queue Visibility
View call waiting status in your queues and manage your call center with our live call center dashboard and analytics.
Agent Status
Be aware of agent-status whether they are available on browser, mobile, on-call or offline, and manage your call center resources, resourcefully
Centralized and Integrated Management for Support & Complaint Management
One dashboard to implement call center best practices, creating and tracking support tickets, managing complaints and manage your virtual call center, more efficiently.