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Voice of Customers (VOC) Surveys
Static-A’s Voice of Customer, the vibrant Feedback Survey program allows you to capture customer sentiment, feedback, pains and satisfaction across every single touch point, with data aggregated, verified and analyzed in multiple ways through a world-class analytics based reporting dashboard system. Want to implement in your organization?
CX & Business Excellence Metrics
The Customer Experience Metrics are the KPIs the business follows that involve customers’ input and translation of their emotions and sentiments after experiencing your products and services. These metrics help you in understanding how loyal or satisfied your customers are. Understand how satisfied customers are after key touch points in the customer journey. Want to implement in your organization?
Voice of Social Media
Static-A tracks your social media feedback and all unstructured online data, reviews through our social media analytics tool, and place them into an easy-to-read and act-on reporting portal, rationalizing your brand social reputation management and customer feedback review management.
Want to implement in your organization?